Shipping & Returns
We ship from Nafplio, Greece.
Greece
Shipping cost: €4
Free delivery on orders over €50
Estimated delivery: 1–3 business days (Speedex)
Europe – Zone A (close countries)
(Austria, Belgium, Switzerland, Czechia, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Cyprus, Bulgaria, Croatia, Hungary)
Shipping cost: €15
Free delivery on orders over €150
Estimated delivery: 2–4 business days
Europe – Zone B (extended)
(Türkiye, Albania, Andorra, Bosnia & Herzegovina, Iceland, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Serbia, Gibraltar, Norway, San Marino, Vatican City)
Shipping cost: €20
Free delivery on orders over €200
Estimated delivery: 3–5 business days
United Kingdom
Shipping cost: €18
Free delivery on orders over €200
Estimated delivery: 2–4 business days
USA, Canada & Mexico
Shipping cost: €25
Free delivery on orders over €280
Estimated delivery: 3–6 business days
Rest of the World
(Australia, New Zealand, Hong Kong SAR, Japan, Singapore, South Korea, Taiwan, UAE, Qatar, Saudi Arabia, Morocco, South Africa, Thailand, India, Malaysia)
Shipping cost: €35
Free delivery on orders over €350
Estimated delivery: 4–8 business days
Processing Time
All orders are prepared with care and usually leave the studio within 1–3 business days.
During busy periods or around holidays, minor delays may occur, thank you for your understanding.
International orders are shipped with DHL Express and domestic orders with Speedex. Delivery times may vary depending on destination and customs procedures.
If you have any questions about shipping to your country or need help with your order, feel free to contact me, I’m always happy to assist.
If an item is made-to-order or temporarily out of stock, we’ll contact you with an updated delivery estimate.
Returns & Exchanges
Due to the handmade and often made-to-order nature of our items, we only accept returns in case of damage or defect.
If you receive a damaged product, please contact us within 7 days of delivery, with a photo and your order number.
Returns are accepted only if:
the item is unused
returned in its original packaging
and we have approved the return via email
Custom orders are non-returnable.
Kindly note that return shipping costs are the responsibility of the customer, unless the item is defective.
International Customers
Please note that duties, taxes, or customs fees may apply depending on your country’s import regulations.
These costs are not included in the item price or shipping cost and are the responsibility of the buyer.
If you have any questions, we’re happy to help: hi@traisto.gr